To be eligible for a return, your item must be unused, uncut, and in the same condition that you received it. It must also be in the original packaging.

We accept unused returns within 7 days from receipt of your order. Items must be unused and intact.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received). Our returns are self-service. If you would like to initiate a return, please click the following link and set up a customer account with the email you used to order your items: https://shopify.com/62392828068/account

You will be prompted to select "return" on the order you'd like to send back and purchase a USPS Ground Shipping label. If you have questions, please contact our customer support team at contact@cocoaisms.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund.

If you have any questions about our shipping or return policy, please don't hesitate to contact us at contact@cocoaisms.com. We are here to assist you and ensure your shopping experience is enjoyable.

Free shipping is offered on all orders $25+. Currently, we only ship within the United States and its territories. We do not offer international shipping at this time.

We use USPS (United States Postal Service) for all our shipping. Orders are typically processed within 1-2 business days after they are placed.

After processing, delivery via USPS can take between 2-6 business days depending on your location. Please note that these are estimated delivery times and delays may occur due to circumstances beyond our control.

Shipping rates are calculated based on the weight of your order and the destination address. Rates will be displayed during checkout.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package through the USPS website.