Refund policy

Return Policy:

Eligibility: To be eligible for a return, your item must be unused, uncut, and in the same condition that you received it. It must also be in the original packaging.

Time Limit: We accept unused returns within 7 days from receipt of your order. Items must be unused and intact. 

Non-returnable Items: Used, cut, soiled, or damaged nail wraps are not eligible for return.

Return Process: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received). Our returns are self-service. If you would like to initiate a return, please click the following link and set up a customer account with the email you used to order your items: https://shopify.com/62392828068/account

You will be prompted to select "return" on the order you'd like to send back and purchase a USPS Ground Shipping label. If you have questions, please contact our customer support team at contact@cocoaisms.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund.

Contact Us:

If you have any questions about our shipping or return policy, please don't hesitate to contact us at contact@cocoaisms.com. We are here to assist you and ensure your shopping experience is enjoyable.